WHAT WE DO: 1
SHAPE your strategy to respond to your customers' viewpoint
SHAPE your Strategy Solution:
When your customers and your team have a common understanding of your strategy, then your business performance is focused on success.
Define what you need to; excel at, be great at, and be really good at, so that your customers can clearly see your strategy in your propositions and in the behavious of all of your people.
Establish a hierarchy of objectives so that every team leader can connect their responsabilities and accountabilities directly to the strategic success of our business.
The right incentives drive behaviours so that your managers are coaching people to achieve, rather than controlling and controlling. Efficient, integrated measures that roll up to to strategic measures that make sense to senior executives and shareholders.